Terms and Conditions

1. Definitions

Client refers to the pet owner or authorized representative booking services.
Sitter refers to an independent contractor providing pet care on behalf of Snout Services.
Snout Services refers to Snout Services/Snout LLC, including its owners, staff, and contractors.
Pet refers to any animal in the client’s care.

2. Booking Requirements

• All bookings must be made through snoutservices.com or an approved Snout Services communication channel.
• Snout Services reserves the right to decline any booking for safety, capacity, or behavioral concerns.

3. Payment Terms

• Clients must pay in full upon confirming their booking.
A booking is not reserved, scheduled, or guaranteed until payment has been received. Snout Services operates on a first-paid, first-secured basis.

Weekly Clients:
• Clients receiving recurring weekly services must pay every Sunday for the upcoming week.
• If payment is not received by Sunday at 11:59 PM, visits for that week may be paused or removed from the schedule.
• Snout Services does not hold recurring slots without payment.

Bookings made more than 30 days in advance:
• Clients may choose to pay a 25 percent non-refundable deposit to hold the booking.
• The remaining 75 percent balance is due 7 days before the booking begins.
• If the remaining balance is not paid by the deadline, the booking will be automatically canceled, and the deposit will not be refunded.

General Payment Rules:
• All payments must be made through the official Snout Services payment link.
• Unpaid bookings are not confirmed and may be released to other clients without warning.
• Tips are sent directly to the sitter.
• Snout Services may deny or pause service for unpaid, late, or outstanding balances.

4. Cancellation Policy

Refunds are determined by when the client cancels:

• More than 48 hours before the booking: Full refund
• Within 48 hours of the booking: 50 percent refund
• Day-of cancellation: No refund

Holiday bookings are non-refundable under all circumstances, regardless of timing.
Deposits for bookings made more than 30 days in advance are non-refundable under all circumstances.

If Snout Services must cancel due to sitter emergency, dangerous weather, or unsafe conditions at the home, clients may reschedule or receive a refund.

5. Access to Your Home

Clients must provide a working lockbox, key, or access code before the first visit.
• All codes must be tested prior to service.
• Any lockbox failure resulting in a missed visit is the client’s responsibility.
• Sitters will lock all doors and gates upon leaving.
• If an unexpected person is present at the home, the sitter may decline entry for safety.

Snout Services is not liable for theft, break-ins, structural issues, or hazards unrelated to sitter actions.

6. Health and Safety Requirements

Clients must disclose all medical conditions, behavioral concerns, medications, feeding instructions, and safety risks before service begins.
Pets must be:
• Up to date on vaccines
• On flea/tick prevention
• Free from contagious illnesses

Snout Services may end services immediately if a pet is unsafe, aggressive, or poses a risk to the sitter or the public.

7. Emergency Vet Care Authorization

If a pet becomes ill or injured, Snout Services will attempt to contact the client. If unreachable, Snout Services may transport the pet to the nearest open veterinarian.
• All veterinary costs are the client’s responsibility.
• Snout Services is not responsible for outcomes of medical treatment or emergency decisions made in good faith.

8. Pet Behavior and Liability

Clients are fully responsible for:
• Pets with a bite history
• Pets with aggression or reactivity
• Property damage caused by pets
• Injuries caused by pets

Snout Services is not liable for damage caused by pets, unsecured property, faulty fences, open gates, or hazards existing on the property.

9. Home Conditions

Clients must provide:
• A clean, safe home environment
• Clear feeding and medication instructions
• Sufficient pet supplies for the entire duration of service
• A comfortable sleeping area for overnight stays

Snout Services may end service if conditions are unsafe, unsanitary, or significantly misrepresented.

10. Indoor and Outdoor Safety

• Dogs will not be left outdoors unattended.
• Invisible fences do not qualify as secure containment.
• Sitters do not transport pets off-property unless approved or required for safety.

11. Severe Weather Policy

Severe weather may alter visit structure. Walks may be shortened or replaced with indoor activities.
Sitters will not enter homes or walk pets in unsafe conditions.
If evidence of flooding, damage, or forced entry is discovered, the sitter will immediately notify the client and may exit for safety.

12. Photos and Updates

Each visit includes:
• At least one photo when feasible
• A notice upon arrival and departure, as well as any important updates

All communication must remain inside Snout Services rules.

13. Cameras & Privacy

Clients must disclose all indoor cameras before service begins.
Cameras may not be placed in:
• Bathrooms
• Bedrooms used by sitters
• Any area where a sitter changes clothing

Undisclosed cameras are grounds for immediate termination of service.

14. Visitors and Third Parties

• All expected visitors must be disclosed to Snout Services before service begins.
• Sitters may refuse service or leave the home immediately if an unapproved person is present.
• During overnight stays, no other person may be present in the home under any circumstances. Unauthorized individuals inside the home will result in immediate termination of service without refund.
• Clients must not allow family members, friends, contractors, cleaners, or any third parties to enter the home while a sitter is actively providing overnight care unless pre-approved.
• Snout Services is not responsible for incidents involving undisclosed visitors or third parties.

15. Sitter Boundaries and Conduct

Sitters will:
• Enter only areas required for pet care
• Use only pet-related items or supplies
• Avoid personal areas, documents, or belongings
• Remain professional and respectful at all times

Sitters may briefly leave during overnight stays but never for extended periods unless previously arranged.

16. Keys, Codes, and Security

• Snout Services stores all codes securely.
• Keys are labeled anonymously.
• Snout is not responsible for lock malfunctions or lost keys outside sitter handling.

Clients must notify Snout Services immediately if codes or locks change.

17. Limitations of Liability

Snout Services is not liable for:
• Injury, illness, or death of pets due to preexisting conditions, age, or unforeseen events
• Damage caused by pets inside or outside the home
• Break-ins, structural failures, or property defects
• Vet outcomes or emergency decisions made in good faith
• Losses due to extreme weather or natural disasters

To the fullest extent permitted by law, Snout Services’ total liability is limited to the amount paid for the service in dispute.

18. Independent Contractors

Sitters are independent contractors and not employees.
Snout Services is not responsible for contractor tax obligations, outside behavior, or personal commitments outside scheduled visits.

19. Refusal of Service

Snout Services may refuse or terminate service if:
• A pet is unsafe or aggressive
• A home is hazardous or unsanitary
• A client violates policies
• Access requirements are not met

20. Changes to Terms

Snout Services may update these Terms and Conditions at any time. Continued use of services constitutes acceptance of the updated terms.

21. Governing Law

These terms are governed by the laws of the state of Alabama unless otherwise required.

22. Contact Information

Snout Services, LLC
contactsnoutservices@gmail.com
256-258-9183
snoutservices.com

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